Privacy Policy ion177 — Your Personal Data Protection

Ion177 collects your personal information only when it is genuinely necessary to provide quality services, meet legal compliance requirements, and ensure platform security. The following are the categories of information we collect:

We also collect information you voluntarily provide through customer support forms, satisfaction surveys, and live chat communications. All such information is processed based on contractual necessity, legal obligations, or the company's legitimate interests.

Your personal data is used responsibly and only for legitimate purposes. ion177 does not use your data for any purpose not stated in this policy without first obtaining your additional consent.

• Account management: We create and maintain your member account, including the identity verification (KYC) process required by regulatory authorities.
• Transaction processing: We securely and accurately process deposits, withdrawals, and all financial transactions through supported payment channels.
• Platform security: We detect and prevent fraudulent activity, money laundering, unauthorized access, and other security threats.
• Legal compliance: We fulfill reporting requirements to regulatory bodies and relevant authorities in accordance with applicable laws.
• Service improvement: We analyze aggregated usage patterns to improve the user experience, introduce new features, and optimize platform performance.
• Service communications: We send important notifications related to your account, security, withdrawals, and relevant platform updates.
• Responsible gaming: We monitor gameplay patterns to identify early signs of problem gambling and offer appropriate support through our responsible gaming program.

Ion177 does not sell, rent, or trade your personal data to any third party. However, in certain limited situations, we may need to share your information with the following parties:

• Payment service providers: Payment processors and financial institutions that help us securely handle your deposit and withdrawal transactions.
• Technology service providers: Companies that provide the technical infrastructure, cloud services, and security tools we use to operate the platform. All such providers are bound by strict confidentiality agreements.
• Regulatory bodies and authorities: When required by law, court order, or official request from a law enforcement agency.
• Third-party fraud investigators: Specialised companies that help us detect and prevent fraud and illegal activity on the platform.

In all data sharing cases, we ensure that the receiving party is subject to equivalent data protection obligations, and that only the minimum information necessary for the relevant purpose is shared.

The security of your personal data is a responsibility we take seriously. ion177 implements multiple layers of technical and organisational security controls to protect your information from unauthorised access, loss, or misuse.

• 256-bit SSL/TLS Encryption: All data transmitted between your device and our servers is fully encrypted using the highest encryption standards currently available.
• Two-factor authentication (2FA): An additional security layer is available on all member accounts to prevent unauthorized access, even if your password is compromised.
• 24/7 Monitoring: Our cybersecurity team monitors the platform around the clock to detect any suspicious or unusual activity.
• Regular security audits: Penetration testing and independent security audits are conducted regularly by third-party cybersecurity firms.
• Role-based access control: Internal staff can only access data required for their specific tasks, with all access automatically logged.
• Redundant data backups: Your data is regularly backed up to a separate location to ensure recovery in the event of any technical incident.

The ion177 platform uses cookies and similar tracking technologies to enhance the user experience, analyze usage patterns, and ensure the security of your login session.

• Essential cookies: Required for core platform functions such as login session verification, language preference storage, and transaction security. These cookies cannot be disabled without affecting platform functionality.
• Performance cookies: We collect aggregated, anonymized information about website usage to help us improve the overall user experience.
• Functional cookies: We save your personal preferences — such as display resolution, game settings, and language selection — so you don't need to reconfigure them each time you log in.
• Security cookies: We detect unusual login patterns and help identify suspicious access attempts to protect your account.

You can manage your cookie settings through your web browser at any time. However, disabling essential cookies may affect the platform's functionality and your gaming experience. Note: ion177 does not use third-party cookies for advertising purposes.

As an ion177 member, you have certain rights regarding your personal data that we fully respect. The following are rights you may exercise:

To exercise any of the above rights, please contact our customer support team via live chat on the platform. We will process your request within 30 business days, in accordance with applicable data protection law requirements.

Ion177 retains your personal data only for as long as necessary to fulfil the purposes stated in this policy, or as required by applicable laws and regulations. The following are our general data retention period guidelines:

• Active account data: Retained for as long as your account is active and for an additional period following account closure for legal compliance purposes.
• Financial transaction records: Retained for a minimum of 7 years from the transaction date in accordance with financial and anti-money laundering (AML) legal requirements.
• Security logs: Retained for 12 months to facilitate investigations in the event of a security incident.
• Support communication records: Retained for 3 years for reference and service improvement purposes.
• KYC data: Retained for the period stipulated by the relevant regulatory body, typically between 5 and 7 years.

Once the designated retention period has expired, your data will be securely deleted or anonymised so that it can no longer be linked to your identity.

The ion177 platform is exclusively for individuals aged 18 and above. We do not knowingly collect or process any personal data from individuals under the age of 18.

If we find that personal data has been collected from a child or minor without proper verification, we will take immediate steps to delete that information and close the account in question. Parents or guardians who discover their child has registered on our platform are encouraged to contact our support team immediately.

Ion177 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or improvements in how we handle data. The "Last updated" date at the top of this page will always indicate the latest version in effect.

For significant changes that affect how we use your data, we will provide clear notice via an in-platform display or email notification to your registered address at least 14 days before the changes take effect. It is your responsibility to review this page periodically and ensure you remain informed of the latest terms.

Your continued use of the ion177 platform following any changes to this Privacy Policy constitutes your acceptance of the updated terms.

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, the ion177 privacy team is always ready to assist:

• Email: [email protected] (text display only)
• Live Chat: Available directly on the ion177 platform and mobile app, 24 hours a day, 7 days a week.
• Response time: We aim to respond to all privacy-related enquiries within 3 business days, and to requests for exercising your rights within 30 business days.

If you are dissatisfied with how we handle your privacy concerns, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.